Student Complaints

In general, any student who feels that they have not been treated appropriately by a university official may file a complaint or grievance following the procedures listed below. To find the appropriate leader of an area, check EKU’s organizational chart.

Academic Affairs Area

Complaints other than grade appeals involving a particular class or instructor should be communicated to the instructor or faculty member directly involved. If a resolution is not reached, a complaint or grievance should be filed, in writing, with the Department Chair of the class where you are having the problem. If you are not satisfied with the Department Chair’s explanation, an appeal, in writing, should be sent to the Dean of the College. If you are not satisfied with the College Dean’s explanation, the final appeal of the complaint or grievance procedure should be made in writing to the Executive Vice President for Academic Affairs and Provost.

A complaint involving a department (other than a College) that reports to the Executive Vice President for Academic Affairs and Provost should be filed with the director of the particular office where you are having the problem. If you are not satisfied with the department Director’s response, the final appeal of the complaint or grievance should be filed, in writing, with the Executive Vice President for Academic Affairs and Provost.

Finance and Administration Area

A complaint or grievance with a department reporting to the Senior Vice President for Finance & Administration should be filed with the leader or manager of the particular office where you are having the problem. If you are not satisfied with the response, an appeal of the complaint or grievance should be filed, in writing, with the Director or Executive Director having direct administrative oversight for the particular office.  Any subsequent final appeal should be filed with the Senior Vice President for Finance & Administration.

Student Success Area

A complaint or grievance with a department reporting to the Vice President for Student Success should be filed through this webform. If you are not satisfied with the department director’s response, a complaint or grievance should be filed, in writing, with the appropriate Associate Vice President or Executive Director. If you are not satisfied with the Associate Vice President or Executive Director’s response, the final appeal of the complaint or grievance should be made in writing to the Vice President for Student Success.

Other University Offices

For offices not listed in the areas above, students should utilize the university organizational chart to determine the appropriate person(s)/office(s) where a complaint should be filed.